Thoughts on the future of customer support, and the craft of building it.

How B2B customer support differs from B2C, the software categories that fit, and how to choose a platform for technical, account-based support.
Jul 7, 2026

The best Canny alternatives for product feedback in 2026, how they compare, and how to pick one that ties feedback to your roadmap and Linear.
Jul 2, 2026

What a public product roadmap is, when to share one, the columns that work, and how to keep it current without committing to release dates.
Jun 30, 2026
A feature request tracking system: capture requests from every channel, merge duplicates automatically, prioritize by revenue, and close the loop.
Jun 25, 2026